FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Order, Shipping & Returns
Below are some common questions about orders, shipping, returns, refunds and exchanges
What is your shipping policy?
We offer free delivery on all order above $60
When will i receive my order?
Use this text to answer questions in as much detail as possible for your customers.
Do you offer refunds?
As Hayat Tree deals with consumable goods, we have a strict no return and no exchange policy. You can contact us at thehayattree@gmail.com if you have any questions.
I received a damaged or incorrect order, what can i do?
In case your item is defective, damaged or you received the wrong item, contact us immediately so that we can evaluate the issue and make it right. Customer happiness is our highest priority.
Products
Below are some common questions about our products
Does Hayat Tree this really work?
Yes, our products are backed by scientific studies and traditional use in ancient China and India.
Are Hayat Tree products suitable for vegans?
Yes, Hayat Tree products are vegan-friendly and contain no animal-derived ingredients.
Are the ingredients organic?
Yes, our ingredients are 100% BIO certified and USDA Organic
How can I get Hayat Tree products?
We offer free delivery across Lebanon for every order above 30$ and are planning to expand shipping to the GCC. Order through our website.
Do I consume this when I am on medication?
Generally, there are no issues, but consult your doctor first. If diabetic, pregnant, or having major health restrictions, seek medical advice
Where are the ingredients sourced from?
Our ingredients are sourced from GMP certified farms in Southeast Asia and processed in a HACCP-certified factory. Each batch is lab tested for quality.
Can I consume Hayat Tree products if I am pregnant or breastfeeding?
We recommend consulting a healthcare professional before consumption if you are pregnant, breastfeeding, or have health concerns.
Disclaimer!
Hayat Tree products are not medicines and are not intended to diagnose, treat, cure, or prevent any disease. The statements made regarding these products have not been evaluated by relevant health authorities.
Our supplements are science-backed wellness products designed to support overall health and quality of life, not to replace prescribed medications or medical treatment.
If you are pregnant, breastfeeding, under medical supervision, elderly, or under the age of 18, please consult a healthcare professional before use. Results may vary from person to person.
All content provided is for informational purposes only and should not be used to diagnose or treat any medical condition. Always consult your physician or qualified healthcare provider for medical advice.
*Keep out of reach of children*. Do not exceed the recommended daily intake.
Store in a cool, dry place away from direct sunlight and moisture.